Back matter
The Twelve Tenets
I. The department was a workaround. Functions existed because no one person could hold every skill a result needs. The constraint has gone.
II. Organise around outcomes, not activities. Work that produces a result is an Outcome; work that serves a result is an agent. There is no third thing, and no function sits beside the Keeper.
III. Every outcome runs on a vector. One result, one market, one chain of agents, one pair of humans by default.
IV. Machines hold the baseline; humans supply the peaks. The chain carries the continuous work; the human is spent only where a human changes the result.
V. Pay for intention, not skill. Skill is in the chain and cheap. Intention that holds is rare, and is paid very highly, far above the market.
VI. No silent stalls. Every agent reports its own flow; a vector that can stall unseen is a department with software.
VII. Every vector has a standby. The tuner for the aligner, another master for a master, a board member for the Keeper; reversible gates default open after the period the playbook sets.
VIII. Count vectors, not employees. The unit of production is the vector; the company’s size is the number of results it carries at once.
IX. The aligner’s clock is her own. The agents work on the customer’s clock; she works on hers, for hours she fixes and keeps.
X. Hire for intention; measure attention. Intention is selected once, at the door, on the eight values. Attention is read every day from the work, never from the person.
XI. Measure, don’t price. Outcomes serve each other without invoices. Value between them is measured and not priced.
XII. A vector is a vector, whoever pays it. Employee, contractor, agency or lent chain: whoever works from a cockpit and is read by a control room is inside the company.
From the text of Collapse or Collapse by Vinay Pasricha, shared here in full. © 2026 Vinay Pasricha. All rights reserved. Plain text (Markdown).