Why dashboard metrics mislead: the hidden bottleneck
Vinay Pasricha points out that you only ever measure what you decided to measure, so every metric tells you the instrumented parts are working. The real problem sits where nobody built a tracker: the waiting, the handoff, the bottleneck nobody owns. Green numbers, he says, don't mean it's working; they mean you aren't looking at the broken part.
Key points
- Dashboards only reflect what you chose to measure.
- Real bottlenecks hide in waiting time, handoffs and unowned steps.
- Green metrics can mean you're not looking at the broken part.
Green numbers don't mean it's working.
Topics
Transcript
Full transcript · 73 words
Your dashboard is lying to you. You only ever measure what you decided to measure. So, every metric you check tells you the same thing. The parts you instrumented are working. But, the real problem is sitting somewhere nobody built a tracker for. The waiting, the handoff, the bottleneck nobody owns. Green numbers don't mean it's working. They mean you're not looking at the broken part. Buy Execution Doctrine on the link below.
Transcribed from the video's YouTube auto-generated captions, lightly cleaned for reading. Wording may differ slightly from the audio.
